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01-Aug-2016 13:58

Yes, Premium Flex Fare is available on all Air Asia and Air Asia X flights except to/from Dhaka. What do I have to pay if I want to do a third Flight Change? The flight change has to be done at least 3 hours before the scheduled time of departure of the new flight for Air Asia (AK, QZ, FD, Z2, I5) and at least 4 hours before the scheduled time of departure of the new flight for Air Asia X (D7, XJ, XT). However, you will need to be at the gate at least 20 minutes before the schedule time of departure. You will be entitled to the same service recovery that we offer for delays and cancellations. Do I get to use a Xpress Tracklane for immigration/security clearance as a Premium Flex guest? I have purchased a regular/promo fare, travel date on 31st August 2015, I now want to upgrade to a Premium Flex Fare to travel on 2nd September 2015, is this possible? However, you will need to pay the flight change fee and the fare difference.

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Yes, you may upgrade to Premium Flatbed by paying the fare difference. However, my partner/travelling companion is travelling on a regular/promo fare. No, the Premium Flex benefits are only available to those who have purchased the Premium Flex Fare. Guest is only able to select the complimentary meal for bookings made at least 24 hours prior the Scheduled Time of Departure (STD).

Please note that Premium Flatbed is only available on Air Asia X flights. For bookings made less than 24 hours prior to STD, a Complimentary Meal will be added automatically.

• Earn Air Asia BIG Points - RM1=3 Air Asia BIG Points 2. No, you are not allowed to purchase the Premium Flex ticket which the scheduled time of departure is less than 4 hours. You can upsize your checked baggage during your new booking or through ‘Manage My Booking’, sales office or airport sales counter up to 4 hours before the scheduled time of departure. Yes, you can earn Air Asia BIG points with Premium Flex Fare with RM1 equals to 3 Air Asia BIG Point , and redeem the Air Asia BIG points at Your previously selected seat will be subject to availability on the new flight, and since the change is less than 24 hours you will not be able to get your prebooked meal choice.

You will need to pay the checked baggage fee differences in order to supersize your pre-book checked baggage. Is Premium Flex Fare available for all Air Asia & Air Asia X destinations? We will however provide you with out onboard selection that may be available at the time. If I have already checked in my Premium Flex flight, can I still change my flight? You are able to change your flight up to 2 hours before scheduled time of departure time of the original flight. Do I get any service recovery for a flight delay or cancellation?

Please note that there is only a limited selection of meals for Premium Flex.

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