Gal not updating

20-Jun-2016 14:53

The Lync address book process can be very vague about the locations it collects the information from and the priority it applies to conflicting information.When information is changed in AD it can be very frustrating for administrators when it is updated and shows the new information for some but not others.None of these were the fix for my issue and I’ll explain my resolution in detail later in this article.There is a similar fix included in the 2013 February CU, KB2798145, however this was applied and did not resolve the issue.The information that was updated for the user was the Title and Department fields in AD.Everyone saw the old entries however there were two behaviors based on Lync client version.Lync 2010 would almost always show the old information and Lync 2013 would sometimes show the old information and sometimes show the updated information.

Remember when I said none of these were the fix to my issue?

Well that is mostly correct, as it required 3 of the above resolutions in the correct order to resolve the issue. To create the issue this seems to be the process of events.

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