We have been trying to receive payment from for 6 weeks.The payment delays has been caused by a change in the way our acquirer sends the settlements to us. I have an account with them and have been trying to get a response to payments that are over a month old and have not received any details. Their last reply (it took 10 days) was: "I do apologize for the late reply. Before closing my accounts I will post all of the tickets I have opened with them to show how they have ignored them. They are incredibly slow to respond to tickets and have not released payment.We are now informing our customers to chargeback and report this as fraud. I never post negative reviews as I feel there is always two sides to every story, but this is an exception.
To this date they are still charging our customers.
We have even taken the site offline but they are still charging recurring membership fees for a site that is offline.