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Try one of the following suggestions to fix the issue.Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.
So try to clear the offline items by following these steps: Resolution 2: Delete OST Files Outlook caches and stores email messages, calendar events and other items in Offline Storage Table (.ost) file.
Though slower, it may isolate and fix many issues if the Outlook is updating new items.
But user can login to OWA (Outlook Web Access) or to continue to access the missing email messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.
The problem is likely to be caused by corrupted OST files, and various other reasons.
only the old emails are shown, and new emails are not downloaded to Outlook, even though the status bar stated that the folder is updated.
The new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded even though user manually select “update folder” in order to pull the new data.