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Individual logins for your corporate cards can be created from the settings page of your online banking.Why not check out our domain control feature for company/corporate cards? Login Failed Nearly always you get this error message because your login name, password, or security question answer does not match what your bank has in their systems or because you have not enabled Direct Connect for your account.Click the Update or Fix buttons on this page to try to correct this. If your employees are using a corporate card to make purchases, please make sure that each card on the account has an individual login for online banking.This will enable each individual cardholder to pull in expenses only from the card they use to make purchases.If you do encounter any issues, please check the usual suspects listed below, or you can contact [email protected] isn’t my credit card or bank importing properly?Credit card and bank account import can be confusing.
In rare cases, you may have to contact your bank to set logins for each employee. If your linked bank or credit card account was working correctly but later stopped importing expenses please check your Credit Cards settings page in Expensify.This way, you can manage these cards centrally and allocate each card to the appropriate user. However, there are some cases where you can get this error message even if you are entering all that data correctly and have Direct Connect enabled.